Return Policy

Our catalog includes both standard stocked goods and custom made-to-order items. Return eligibility depends entirely on the specific type of product you purchased.

Standard Items

Stocked items purchased from our website may be returned for a refund of the purchase price within 21 days of the purchase date unless otherwise noted on the product page. All returned items must be in new condition with all original packaging included.

To initiate a return, contact us through our contact form to obtain a Return Authorization Number (RA number). This RA number must be clearly marked on the outside of the return package. Customers are responsible for all return shipping costs.

Please send standard returns via any trackable shipper to: 

Bike EXIF 
1901 Epler Ct.
Three Lakes, WI 54562

Made-to-Order Items

Our custom apparel is uniquely made to order based on your specific selections. Because of this dedicated production process, all custom items are final sale. We do not accept returns or offer refunds for incorrect orders, changes of mind or personal sizing preferences. We strongly encourage you to carefully review your order details and our size charts before completing your purchase.

Damaged, Defective or Incorrect Items

If you receive a damaged, defective or incorrect item—whether standard or custom—contact our customer service team through the contact form immediately for assistance.

For made-to-order apparel, you must notify us within 10 days of receiving your order. Please provide your order number alongside clear photographs of the defect or error. If our team verifies a manufacturing defect or a fulfillment mistake on our end, we will arrange for a replacement of the exact same item to be shipped to you. You do not need to return the defective custom item to us.

Please note that slight variations in color or appearance due to differences in monitor settings are not considered manufacturing defects. We are also not responsible for damage that occurs due to improper care or handling.

Refunds

Once your authorized standard return is received and inspected at our facility, we will process a refund to your original payment method. Please allow up to 10 business days for the funds to appear on your statement.